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Terms & Conditions


Shipping will be based on UPS shipping rates. The shopping cart will allow you to calculate your shipping costs prior to paying for your order. We only ship to mainland U.S. Orders shipped to Canada, Alaska and Hawaii will be charged at international rates. Shipping time may vary. We generally ship orders within 1-2 business days. Please let us know if you need a specific ship date. All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient.

Cancellations, Damages, and/or Returns

You may cancel your order calling customer service. If you receive the wrong product or if the product is damaged, please call our customer service department no more than 10 days from the date the product is received. Return requests need to be authorized by calling our customer service department for an RA number prior to returning any product.

Payment Information

Credit Card – We accept Visa, MasterCard, American Express and Discover.

Customer Service Hours E.S.T.

Monday through Friday: 8:30 a.m. to 5:00 p.m.
Telephone: (800) 441-3573


1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Disclaimer
The materials on Bio-plex’s web site are provided “as is”. Bio-plex makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose,  or non-infringement of intellectual property or other violation of rights. Further, Bio-plex does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

3. Limitations
In no event shall Bio-plex or its suppliers be liable for any damages (including,  without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Bio-plex’s Internet site, even if Bio-plex or a Bio-plex authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

4. Revisions and Errata
The materials appearing on Bio-plex’s web site could include technical, typographical, or photographic errors. Bio-plex does not warrant that any of the materials on its web site are accurate, complete, or current. Bio-plex may make changes to the materials contained on its web site at any time without notice. Bio-plex does not, however, make any commitment to update the materials.

5. Links
Bio-plex has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Bio-plex of the site. Use of any such linked web site is at the user’s own risk.

6. Site Terms of Use Modifications
Bio-plex may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

7. Governing Law
Any claim relating to Bio-plex’s web site shall be governed by the laws of the State of Pennsylvania without regard to its conflict of law provisions.

8. Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy. Before or at the time of collecting personal information, we will identify the purposes for which
information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.